Refund Policy
1. Returns​​
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned in its original packaging
We may request a reason for the return to help improve our products and services.​
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2. Non-Returnable Items​
For hygiene and safety reasons, we do not accept returns on:
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Used or opened soap products
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Items not in their original condition
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Items returned without prior contact or approval​​
3. Return Shipping​
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Customers are responsible for return shipping costs
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Shipping costs are non-refundable
If your item arrives damaged or incorrect, please contact us and we will make it right.​
4. Refunds​
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method
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Processing times may vary depending on your payment provider
5. Exchanges​
We only replace items if they are defective or damaged. If you need an exchange, contact us at:
6. Contact Us​
If you have any questions about returns or refunds, contact us at:
Email: valleysrio@gmail.com
Business Name: Valley Rio