Refund Policy
1. Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned in its original packaging
We may request a reason for the return to help improve our products and services.
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
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Used or opened soap products
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Items not in their original condition
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Items returned without prior contact or approval
3. Return Shipping
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Customers are responsible for return shipping costs
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Shipping costs are non-refundable
If your item arrives damaged or incorrect, please contact us and we will make it right.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method
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Processing times may vary depending on your payment provider
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at:
6. Contact Us
If you have any questions about returns or refunds, contact us at:
Email: valleysrio@gmail.com
Business Name: Valley Rio